Promoting better service for Nissan customers

In line with their commitment to deliver excellent after-sales service, Nissan Motor Philippines, Inc. and Universal Motors Corporation recently held the 2011-2012 Nissan Service Technician Excellence Competency Award (NISTEC) and Nissan Service Adviser Excellence Competency Award (NISAC) at the Nissan Technopark in Sta. Rosa, Laguna.

The event aimed to promote the skills and discover the capabilities of technicians and service advisers from Nissan dealers in Metro Manila and in the provinces.

The competitors passed through several practical experiments and role plays, including the steps and measures to be taken by the service advisers and the technicians to better serve the customers. Service advisers were judged according to how well they received and delivered a customer’s unit, as well as how they handled customer complaints. On the other hand, the technicians were tested on the diagnosis and repair of engine, electrical and chassis of vehicles under time pressure.

After a day of intense competition, Jay Francisco Dimagiba of Nissan Gallery Quezon Avenue and Fejun Abello of Royce Motors Isabela emerged on top for NISAC, while NISTEC winners included Joevane Lentuyan of Nissan Gallery Quezon Avenue, Leandro Mandig Jr. of Cars & Recreational Vehicles, Inc., Marlon Eugenio of Nissan Bataan and Charlie Marcos of Mantrade Development Corporation.

Both the NISTEC and NISAC competitions are part of Nissan’s way to show appreciation to its dealers and their employees, according to Mr. Lee Junia, NMPI VP for Marketing, Sales and After-sales division. “We at Nissan believe that the true power behind any company is the talent and motivation of its people. In NMPI, we constantly aim to improve our performance to best serve our customers, taking into consideration their feedback, holding training courses and, in this particular regard, be on par with international standards in after-sales service.”