From trading to service: Gateway Nissan Mantrade makes its mark

A name every Filipino has grown with has also grown with Filipinos at heart

A Century of Automotive Excellence: The Mantrade Story

Mantrade has been a cornerstone in the Philippine automotive landscape for over a century. From its humble beginnings as a trading company to its current status as a premier Nissan dealership, Mantrade has consistently evolved to meet the changing needs of the Filipino motoring public.

In 2018, Mantrade’s centenary year in the automobile industry, the company began operating under the Gateway Group, becoming the exclusive Nissan EV dealer in the Philippines while still providing a wide selection of the most advanced vehicles and, more importantly, top-notch aftersales services.

A Legacy of Service

Mantrade's commitment to providing exceptional customer service is deeply ingrained in its corporate culture. This dedication is evident in its state-of-the-art service facilities and highly skilled technicians. The company's rapid service offerings, such as the Nissan Express Service, ensure that customers can get their vehicles serviced efficiently and conveniently.

“At Nissan Mantrade alone we have 20 work bays, for a total of 71 work bays with lifters and 63 productive work bays without lifters in our six Nissan dealerships nationwide,” Paul Kenneth Lee, Nissan Gateway's Aftersales Brand Head.

“We offer a one-hour guaranteed service for PMS called Nissan Express Service. This is a revolutionary service offer wherein we assign two technicians for your vehicle in order to ensure fast turnaround time and quality service in just one hour”, he added.

With several other Nissan dealers run by other companies, Lee is proud to state what sets Mantrade apart: excellent service.

“As Gateway Group’s flagship Nissan dealership, Mantrade is fully equipped to service the Nissan Leaf EV. Gateway is the EXCLUSIVE seller and service center for the Nissan Leaf EV,” Lee confidently shared.

The Future of Mobility

As the exclusive Nissan EV dealer in the Philippines, Mantrade is at the forefront of the country's electric vehicle revolution. With its expertise in electric vehicle technology and aftersales service, Mantrade is well-positioned to support the growing number of EV owners in the country.

A Trusted Name

Mantrade's reputation as a trusted and reliable automotive partner is built on a foundation of quality, innovation, and customer satisfaction. As the company continues to grow and evolve, it remains committed to delivering exceptional products and services to its valued customers.

“Mantrade is a household name in the Nissan network as it is one of the country's most reliable and trusted branches. One of our very loyal customers goes as far back as having their units maintained at our branch since their kids were little; those kids now drive their own Nissan vehicle,” concluded Lee.

Gateway's Nissan dealerships have acquired such a positive reputation for service, that even customers of other Nissan dealerships have moved to Mantrade.

“15% of our total units received for PMS at Mantrade are migrating customers. Most of these customers have heard of our customer-first approach to our services. 61% of our total units received are for PMS, 27% are for general jobs  (mechanical), and 12% are body repair jobs,” says Lee.

“Our centralized BRP center for NCR is located at Nissan Otis. To effectively manage workshop capacity, our respective branches closely coordinate with our job controller who oversees the whole BRP operation,” Lee confirms, “We currently have two paint booths in our Otis BRP facility, this ensures that we provide the best quality repairs in the market”.

While most insurance companies award body repairs to the lowest bidders, Gateway Nissan dealerships go the extra mile for their customers. “97% of our BRP repairs come from insurance claims. We also have an in-house insurance partner wherein we process the claim to ensure our client’s convenience”, Lee explained.

As the Gateway Group handles 11 auto brands, the Otis BRP facility is not exclusively for Nissan vehicles only, Lee clarifies, “Gateway also carries other brands apart from Nissan, we endorse clients interested in having their units repaired to their respective brands.”

While Mantrade may mean different things to different generations, one thing has been passed on through the years: Service that goes beyond expectations.

Gateway Nissan Mantrade is at 2280 Don Chino Roces Avenue Extension, Makati City/ Tels (0977) 844-0109 and (0917) 586-3053

To schedule service with other Gateway Nissan Service Departments, kindly call:

Manila Bay (0927) 084-2901and (0956) 395-7715

Otis (0927) 987-8110 and  (0921) 405-4169

Abad (0945) 133-5461

Bacoor (0962) 064-3254 and (0916) 557-9465

Cebu Talisay (0917) 814-6441 and (0917) 803-2206

Cebu Vrama (0915) 392-9072 and (0926) 005-7292

Matina (0917) 820-5450 and (0917) 833-9449

Tagum (0917) 833-9442 and (0917) 624-4421

Palawan (0917) 630-4534